New smartphone app to give passengers all their rights while travelling this summer

Passengers stranded at airports or awaiting missing luggage may now use a smartphone application to check their rights immediately and on the spot. On July 4th, the European Commission has launched an application for smartphones which covers air and rail transport and works on four mobile platforms: Apple iPhone and iPad, Google Android, RIM Blackberry and Microsoft Windows Phone 7. The app is available in 22 EU languages. It currently covers air and rail transport and will be extended to bus / coach and marine travel in 2013 when these rights come into force.
Whether a flight is cancelled, a package holiday hotel is not as advertised or a train time is changed – the situation is much easier to deal with if the passenger knows his or her entitlements. For each potential problem, the app explains the passenger’s rights. It is also good to know that rail and air companies are obliged to provide transparent information on pricing and assist passengers with reduced mobility. If you feel that your rights have not been respected, the app also provides information on who to contact in order to complain.
For more information and to download pages for all devices through the QR code, you can see http://europa.eu/rapid/pressReleasesAction.do?reference=IP/12/738&format=HTML&aged=0&language=EN&guiLanguage=en